Wine Club Terms and Conditions
1. Subscription and Charges
Upon joining, you agree to recurring wine shipments based on the frequency selected at sign-up — quarterly, biannually, or annually. These shipments are tied to your nominated credit card.
You will receive an email notification two (2) weeks before each billing cycle to give you an opportunity to:
- Review or modify your order
- Update your shipping information
- Cancel your upcoming shipment
If no action is taken, your order will be processed as scheduled.
2. Fair Use Policy
We reserve the right to cancel your membership or upcoming orders if you are in breach of fair use, including but not limited to:
- You are under the legal drinking age (18+ in Australia)
- We experience multiple failed attempts to charge your billing information
3. Refunds
Once your order has been confirmed and locked into our system, we are unable to offer refunds. Please review your order carefully during the notification period.
4. Shipping information
We are not responsible for failed deliveries due to incorrect shipping addresses. You may update your shipping details at any time via your account. We will also remind you to check these details before each release.
5. Returns Policy
Our returns policy is governed by a fair use principle. We reserve the right to refuse returns where abuse of the policy is suspected.
6. Privacy and Data Security
Your personally identifiable information is stored securely and only accessed by essential Atom team members who require it to manage your membership and orders.
We do not have access to your encrypted billing information at any time.